Fix Acrobat “A running instance has caused an error”
Troubleshoot Acrobat “A running instance has caused an error” by following the official decision path while preserving user data.
Desktop apps troubleshooting guides
Troubleshoot desktop application errors, profiles, connection settings and file problems using detailed steps and official documentation.
Fix Firefox “already running” or profile-in-use errors
Troubleshoot Firefox “already running” or profile-in-use errors by following the official decision path while preserving user data.
Identify the source of Chrome “Managed by your organization”
Identify the source of Chrome “Managed by your organization” by following the official decision path while preserving user data.
Fix OneDrive “Can’t open file” or “Make sure OneDrive is running”
Troubleshoot OneDrive “Can’t open file” or “Make sure OneDrive is running” by following the official decision path while preserving user data.
Fix OneDrive error 0x8007016a
Troubleshoot OneDrive error 0x8007016a by following the official decision path while preserving user data.
Fix “Cannot start Microsoft Outlook” with resetnavpane
Troubleshoot “Cannot start Microsoft Outlook” with resetnavpane by following the official decision path while preserving user data.
Separate PDF damage from Acrobat installation damage
Separate PDF damage from Acrobat installation damage by following the official decision path while preserving user data.
Use VS Code Extension Bisect to isolate freezes or abnormal behavior
Use VS Code Extension Bisect to isolate freezes or abnormal behavior by following the official decision path while preserving user data.
Resolve and restore VS Code Settings Sync conflicts
Resolve and restore VS Code Settings Sync conflicts by following the official decision path while preserving user data.
Fix GitHub Desktop Authentication failed or Bad credentials
Troubleshoot GitHub Desktop Authentication failed or Bad credentials by following the official decision path while preserving user data.
Safely resolve a merge conflict in GitHub Desktop
Safely resolve a merge conflict in GitHub Desktop by following the official decision path while preserving user data.
Fix Zoom when others cannot hear you or you cannot hear them
Troubleshoot Zoom when others cannot hear you or you cannot hear them by following the official decision path while preserving user data.
Fix a missing or frozen camera in a Zoom meeting
Troubleshoot a missing or frozen camera in a Zoom meeting by following the official decision path while preserving user data.
Fix Discord No Route or RTC Connecting voice errors
Troubleshoot Discord No Route or RTC Connecting voice errors by following the official decision path while preserving user data.
Fix a Discord microphone that is not detected
Troubleshoot a Discord microphone that is not detected by following the official decision path while preserving user data.
Fix a black or blank OBS Game Capture source
Troubleshoot a black or blank OBS Game Capture source by following the official decision path while preserving user data.
Fix OBS streaming dropped frames and disconnects
Troubleshoot OBS streaming dropped frames and disconnects by following the official decision path while preserving user data.
Fix Thunderbird when receiving works but sending mail fails
Repair only the outgoing SMTP path without changing incoming settings or deleting local mail.
Recover a missing or inaccessible Thunderbird profile
Repair Thunderbird’s profile location and default selection without deleting mail data.
Rebuild Thunderbird’s global search index when results are blank or slow
Recreate only the search database to fix missing or slow results while preserving messages.