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167 articles covering known issues and general troubleshooting. Search by product or symptom to narrow the list.

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▤AMD Software: Adrenalin Edition / StarfieldResolved

Intermittent Starfield crashes from Adrenalin 26.8.1 are fixed in 26.9.1

Starfield may intermittently crash during gameplay

Affected: AMD Software: Adrenalin Edition 26.8.1, Radeon RX 9000 Series / Fixed in: 26.9.1

Checked 2026.09.06Read guide ↗

▦Windows 11Investigating

Desktop Background Turns Solid Black After KB5120998

Custom desktop background does not load and becomes solid black

Windows 11 25H2/24H2 (OS build 26100.9278, KB5120998 or later)KB5120998

Checked 2026.09.05Read guide ↗

▦Windows 11Workaround available

Teams and the New Outlook Fail to Start on Windows on ARM

Microsoft Teams doesn't start or closes unexpectedly

Windows 11 26H1/25H2/24H2 ARM-equipped device (KB5121003 or later; Surface Pro 11, Surface Laptop 7, etc.)KB5121003

Checked 2026.09.05Read guide ↗

▦Microsoft Defender Antivirus on WindowsInvestigating

False “Microsoft Defender Antivirus Is Disabled” Notification

"Microsoft Defender Antivirus is turned off" notification appears when starting or using Windows

Windows 11 26H1/25H2/24H2/23H2, Windows 10 22H2/21H2/LTSC 2019/LTSC 2016, and Windows Server 2025/2022/2019/2016/2012 R2/2012 with the latest Defender updates

Checked 2026.09.05Read guide ↗

▦ASUS MotherboardTroubleshooting guide

M.2 SSD missing in BIOS: check SATA/NVMe support and the correct slot

An installed M.2 SSD is absent from the expected BIOS list

M.2 SSDs on ASUS desktop motherboards; BIOS is accessible but SSD detection is unclear

Checked 2026.10.13Read guide ↗

▤AMD Software: Adrenalin Edition / Smart Access MemoryInvestigating

Smart Access Memory becomes disabled after installing Adrenalin 26.8.1

AMD Smart Access Memory may become disabled after driver installation

AMD Software: Adrenalin Edition 26.8.1, Windows 10

Checked 2026.09.05Read guide ↗

▤NVIDIA GeForce Driver / Halo: Campaign EvolvedResolved

Halo: Campaign Evolved instability with GeForce 610.xx

Halo: Campaign Evolved experiences stability problems

GeForce Game Ready Driver 610.xx, including 610.74, on GeForce RTX 50 Series; fixed in Hotfix 610.826259837

Checked 2026.09.05Read guide ↗

◫Mozilla FirefoxTroubleshooting guide

Firefox Server Not Found: compare browsers and check proxy settings

Firefox displays Server Not Found

Firefox for desktop on Windows, with another browser available for comparisonServer Not Found

Checked 2026.10.13Read guide ↗

◫Mozilla FirefoxTroubleshooting guide

Firefox crashes or displays text and page elements incorrectly

Firefox crashes

Firefox Desktop (general Mozilla support procedure; no specific version)

Checked 2026.10.13Read guide ↗

▤NVIDIA App / GeForce DriverTroubleshooting guide

NVIDIA App fails to install a graphics driver

A driver update in NVIDIA App fails

Windows 10 / 11; GeForce Driver (no specific release)Installation failed

Checked 2026.10.13Read guide ↗

▤ASUS Graphics CardTroubleshooting guide

No display after a GPU upgrade: check connections and power when BIOS is also missing

The monitor reports No Signal immediately after replacing the graphics card

Desktop PCs after an ASUS graphics-card installation or replacement; power is on but no startup logo or BIOS appears

Checked 2026.10.13Read guide ↗

▤Desktop PC graphics card PCIe slotTroubleshooting guide

Graphics card runs at PCIe x8 or a lower generation: check GPU-Z Bus Interface, M.2 lane sharing and BIOS link speed

The GPU-Z "Bus Interface" field reads something like "PCIe x16 5.0 @ x8 5.0" or "PCIe x16 4.0 @ x16 2.0", with the value after @ lower than the value before it

Windows 11 / Windows 10 custom-built or desktop PCs where the GPU-Z "Bus Interface" field (including the GPU-Z page in ASUS GPU Tweak III) shows the graphics card running with fewer lanes or an older generation than expected, such as x8 or PCIe 2.0 / 3.0

Checked 2026.09.13Read guide ↗

◫Classic Outlook for WindowsResolved

Outlook 2024/2021 LTSC crashes when opening email from Viva Engage and similar services

Classic Outlook crashes when opening email sent by Viva Engage, Viva Insights, Yammer, Power Automate, or similar services

Known crash examples: Outlook 2024 LTSC 16.0.17932.20700 and 2021 LTSC 16.0.14334.20440. Check installation against the Office update history: the May 12, 2026 builds are 17932.20776 for LTSC 2024 and 14334.20670 for LTSC 2021.Event 1000

Checked 2026.09.12Read guide ↗

▦ASUS MotherboardTroubleshooting guide