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STEP-BY-STEP GUIDE

Microsoft Store: Fix App Download and Update Failures

Troubleshooting guideSources checked: 2026-09-055 stepsFaultNote editorial team

What to do first

Recover by updating, verifying account, resetting cache, and repairing the app.

This is a general troubleshooting guide, not an announcement of a current outage.

Affected products and symptoms

Product
Microsoft Store
Versions and conditions
Windows 11 / Windows 10
Error codes and identifiers
wsreset.exe

Symptoms

  • The download or installation does not progress
  • The app does not appear in search results

Causes and conditions

Possible causes include the Store cache, pending updates, account, region or age restrictions, and device compatibility.

Before you start

  • Record the target app name and error
  • Check date, time and regional settings

Precautions

  • Resetting may erase app data
  • Do not obtain the app from an unofficial source

Tools and official pages used in this guide

Microsoft Store troubleshooting sequence: Update Windows; Update Store; See terms of offer; restore cache; Repair the app
Procedure overview created by FaultNote. Read the precautions and full instructions before changing settings. Read the full steps

Step-by-step instructions

  1. 01

    Update Windows

    #

    Apply from [Settings] → [Windows Update] → [Check for updates] and restart.

    In Windows 10, proceed from [Settings] → [Update & Security] → [Windows Update]. If there is a restart waiting, please complete it first and check the status once instead of starting the same download repeatedly.

    Open [Library] at the bottom left of the Microsoft Store and note the status and display code of the target app row. Depending on whether all apps stop or just one, don't press multiple pending updates at the same time.

    Official links for this step

  2. 02

    Update Store

    #

    Select [Library] → [Get updates] in the Store.

    Depending on the version of the Store, it will be displayed as [Download] → [Check for updates]. If an update for the app itself is presented, wait for it to complete, then reopen the Store and try acquiring the target app.

  3. 03

    See terms of offer

    #

    Check your profile account and region, age, compatibility, and organization restrictions.

    Determine if all apps or just specific products are failing. If only a specific app fails, check the app's required OS, supported devices, region of availability, and account conditions, and do not change settings to circumvent restrictions.

  4. 04

    restore cache

    #

    Run wsreset.exe with Win+R and wait until the empty screen closes and Store starts.

    This is the command you enter in Run. A normally empty command screen appears for a while and then closes. There is no need to open another window and repeat the same command during execution.

    Command or path
    wsreset.exe
  5. 05

    Repair the app

    #

    Go to [Settings] → [Apps] → Target → [Advanced options] and select [Repair] first if available.

    Select the target from [Installed apps] in Windows 11, or [Apps and features] in Windows 10. Unlike [Repair], [Reset] has an effect on data, so please check the precautions before selecting it from the beginning.

Check the result

  • Open details page in Store
  • Target download or update completes

If the problem continues

  • If repair does not fix the problem, reset after checking the impact.
  • Check with the administrator/publisher for organization restrictions and regional non-provision.

Scope of this guide

Troubleshooting guide — General diagnostic and recovery procedures based on official support. It does not describe a specific current incident.

Frequently asked questions

Will wsreset erase data?

This is a Store cache reset, which is different from resetting individual apps.

It doesn't appear in the search.

Check region, age, compatibility, organization settings, and end of distribution.

Official sources and dates

Source publication or resolution date: Not specified. Sources checked: 2026-09-05. The check date is not the date the problem first occurred. Interface labels can vary between versions and display languages.

Related troubleshooting guides

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