STEP-BY-STEP GUIDE

Reset the app when OneDrive synchronization stops

Troubleshooting guideSources checked: 2026-09-055 stepsFaultNote editorial team

What to do first

Rebuild OneDrive settings and sync connections without deleting cloud files. Folder selections for selective sync must be configured again.

This is a general troubleshooting guide, not an announcement of a current outage.

Affected products and symptoms

Product: Microsoft OneDrive for Windows
Versions and conditions: OneDrive desktop sync app for Windows
Error codes and identifiers: 0x80070194

Symptoms

Synchronization remains stopped for a long time, a sync error persists, or error 0x80070194 appears

Causes and conditions

Rebuilding the OneDrive sync app's settings and local synchronization data may resolve the issue.

Before you start

Use OneDrive on the web to confirm that important files exist in the cloud
Copy unsynchronized files outside OneDrive
Record personal and work/school connections and selectively synchronized folders

Precautions

Reset disconnects and rebuilds all sync connections, including personal and work/school accounts, and may take time
Cloud data is not deleted, but protect unsynchronized files first
The Program Files commands contain spaces, so enclose the executable paths in quotation marks

Tools and official pages used in this guide

Reset OneDrive ↗See step 2 ↓
Review the officially published reset command and alternate executable paths.

Microsoft OneDrive for Windows troubleshooting sequence: Refresh the Store cache; Reset using the normal path; Use the official path if not found; Try the x86 path; Restart OneDrive — Procedure overview created by FaultNote. Read the precautions and full instructions before changing settings. Read the full steps

Step-by-step instructions

01
Refresh the Store cache
#
Press Windows key+R and run wsreset.exe. When the empty command window closes and Microsoft Store opens, processing is complete and you may close Store.
From the cloud icon in the taskbar notification area, open Settings > Sync and backup and record the target account and sync status. Reset does not delete files, but comparing all items again can take time.
Command or path
```
wsreset.exe
```
02
Reset using the normal path
#
Open Windows key+R again and paste the following command exactly. OneDrive closes and begins rebuilding its settings and sync connections.
Paste the official command into the Win+R Run box and select OK. Only if Windows cannot find the path, proceed to the next official candidate; do not search arbitrary folders for OneDrive.exe and run it.
Command or path
```
%localappdata%\Microsoft\OneDrive\OneDrive.exe /reset
```
Official links for this step
- Reset OneDrive
  Review the officially published reset command and alternate executable paths.
Check before continuing
The official Reset OneDrive page or signed package opens, and its product, OS, and version requirements match this computer.
03
Use the official path if not found
#
Only if Windows cannot find the file, try the 64-bit path below, which quotes the executable path because it contains spaces. Try the x86 path only if this path is also absent.
After the command, wait for the cloud icon to disappear and return after several minutes. If OneDrive does not start automatically, search Start for OneDrive, open Microsoft OneDrive, and sign in with the original account.
Command or path
```
"C:\Program Files\Microsoft OneDrive\OneDrive.exe" /reset
```
04
Try the x86 path
#
If the executable is also absent from the 64-bit path, run the following officially published path. If neither path exists, the sync app may not be installed.
Open Show sync problems from the cloud icon and wait until the selected folders and known files show Your files are synced. With a large data set, do not shut down the PC while items are being compared again.
Command or path
```
"C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe" /reset
```
05
Restart OneDrive
#
If it does not return automatically, search Start for OneDrive and launch it. Confirm personal and work/school accounts and the previously selected folders, then wait for the initial full sync to finish.
Open Show sync problems from the cloud icon and wait until selected folders and known files show Your files are synced. With a large data set, do not shut down the PC during the comparison.
Completion criteria: the cloud icon shows Your files are synced, and a small test file synchronizes in both directions between the PC and OneDrive on the web. If unmet, do not repeat the same operation; follow the next branch: restore the selective-sync choices recorded earlier.
Check before continuing
Decision: if OneDrive does not return automatically, launch it from Start. Confirm personal and work/school accounts and prior selective-sync folders, then wait for the initial full sync and Your files are synced status.

Check the result

The cloud icon shows Your files are synced
A small test file synchronizes in both directions between the web and PC
Selective-sync folders match the pre-change record

If the problem continues

Restore the selective-sync choices recorded earlier
Before restoring unsynchronized files from the backup, check for duplicates or conflict copies
If the issue persists, give the error code to the organization's administrator or Microsoft Support

Scope of this guide

Troubleshooting guide — After reset, OneDrive performs a full synchronization and rebuilds its sync connections.

Frequently asked questions

Will my files be deleted?

Microsoft states that resetting OneDrive does not cause files or data loss. Still, copy unsynchronized files outside OneDrive and restore selective-sync choices after reconnection.

Official sources and dates

Source publication or resolution date: Not specified. Sources checked: 2026-09-05. The check date is not the date the problem first occurred. Interface labels can vary between versions and display languages.

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