SYMPTOM GUIDE

Graphics driver and display problems

Find GeForce, Radeon and Windows display troubleshooting guides. Match the GPU, driver and affected application before updating or rolling back a driver.

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Record the GPU, driver version and laptop model if applicable.
Check whether only a game or the whole desktop is affected.
Match the official conditions before changing the driver.

Check your product and version →

Guides for this symptom 28

General troubleshooting guides are distinct from reports of a known issue affecting a specific version. Check the conditions in each article.

▤NVIDIA GeForce Driver / Halo: Campaign EvolvedResolved

Halo: Campaign Evolved instability with GeForce 610.xx

Halo: Campaign Evolved experiences stability problems

GeForce Game Ready Driver 610.xx, including 610.74, on GeForce RTX 50 Series; fixed in Hotfix 610.826259837

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin Edition / StarfieldResolved

Intermittent Starfield crashes from Adrenalin 26.8.1 are fixed in 26.9.1

Starfield may intermittently crash during gameplay

Affected: AMD Software: Adrenalin Edition 26.8.1, Radeon RX 9000 Series / Fixed in: 26.9.1

Checked 2026.09.06Read guide ↗

▤AMD Software: Adrenalin Edition / Smart Access MemoryInvestigating

Smart Access Memory becomes disabled after installing Adrenalin 26.8.1

AMD Smart Access Memory may become disabled after driver installation

AMD Software: Adrenalin Edition 26.8.1, Windows 10

Checked 2026.09.05Read guide ↗

◫Google ChromeTroubleshooting guide

Isolate GPU-related Chrome crashes, freezes, or startup failures

Chrome crashes

Chrome for computer (general Google support procedure; no specific version)

Checked 2026.09.05Read guide ↗

◫Microsoft Teams for WindowsTroubleshooting guide

Rebuild the cache when Microsoft Teams cannot reconnect

Teams remains at Reconnecting, or the screen does not update after sign-in

New Microsoft Teams for Windows

Checked 2026.09.05Read guide ↗

▤Windows 10/11 Display AdapterTroubleshooting guide

Roll back the display driver to reverse screen flickering after an update

The screen flickers or displays incorrectly after Windows Update or a GPU-driver update

Windows 10 / Windows 11, when the previous driver remains in Driver Store

Checked 2026.09.05Read guide ↗

▤AMD Radeon / AMD Cleanup UtilityTroubleshooting guide

Clean and reinstall the graphics driver with AMD Cleanup Utility

An AMD graphics-driver update or reinstall does not finish correctly, or old components conflict

Windows 7 or later, within the official AMD utility's supported scopeGPU-601

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

AMD Software Error 182: graphics driver installation stops

AMD graphics are detected, but installation is cancelled

Windows 10 / 11; AMD Software Installer (no specific release)Error 182

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

AMD Software Error 184: unsupported operating system

The installer exits with Unsupported Operating System

Windows; AMD Software Installer (no specific release)Error 184

Checked 2026.09.05Read guide ↗

▤AMD Software Installer / Auto-Detect and Install ToolTroubleshooting guide

AMD Software Error 195: cannot access required web resources

Installation stops because required web resources cannot be accessed

Windows; AMD online installer (no specific release)Error 195

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

AMD Software Error 1603: troubleshoot the general installation error

AMD Software package installation ends with a general error

Windows; AMD Software Installer (no specific release)Error 1603

Checked 2026.09.05Read guide ↗

▤NVIDIA App / GeForce DriverTroubleshooting guide

NVIDIA App fails to install a graphics driver

A driver update in NVIDIA App fails

Windows 10 / 11; GeForce Driver (no specific release)Installation failed

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

Troubleshoot 173 in AMD Software: Adrenalin Edition

The operation fails with 173.

Windows 10 / 11, AMD Radeon Graphics173

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

Troubleshoot 174 in AMD Software: Adrenalin Edition

The operation fails with 174.

Windows 10 / 11, AMD Graphicsconfiguration174

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

Troubleshoot 175 in AMD Software: Adrenalin Edition

The operation fails with 175.

Windows 10 / 11, AMD Graphics175

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

Troubleshoot 176 in AMD Software: Adrenalin Edition

The operation fails with 176.

Windows 10 / 11176

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

Troubleshoot 183 in AMD Software: Adrenalin Edition

The operation fails with 183.

Windows 10 / 11183

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

Troubleshoot 193 in AMD Software: Adrenalin Edition

The operation fails with 193.

Windows 10 / 11193

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

Troubleshoot 202 in AMD Software: Adrenalin Edition

The operation fails with 202.

Windows 10 / 11202

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

Troubleshoot 205 in AMD Software: Adrenalin Edition

The operation fails with 205.

Windows 10 / 11205

Checked 2026.09.05Read guide ↗

▤Steam Remote PlayTroubleshooting guide

Troubleshoot Black screen in Steam Remote Play

The operation fails with Black screen.

Steam-supported host and client devicesBlack screen

Checked 2026.09.05Read guide ↗

◫Adobe Acrobat / Acrobat ReaderTroubleshooting guide

Acrobat PDFs will not print, print blank, or show garbled text

A PDF looks readable on screen but prints blank

Acrobat / Acrobat Reader on Windows 11. These steps use the desktop app, not a browser's built-in PDF print dialog.

Checked 2026.09.12Read guide ↗

▦Windows 11Resolved

Windows 11 24H2 Stops or Crashes on Devices Using sprotect.sys

Device becomes unresponsive

Windows 11 24H2 (device with sprotect.sys 1.0.2.372 or 1.0.3.48903 installed)sprotect.sys

Checked 2026.09.05Read guide ↗

▦Windows 11Resolved

Intel SST Driver Causes a Blue Screen During the Windows 11 24H2 Upgrade

Blue screen error occurs on Windows 11 24H2

Windows 11 24H2, device equipped with Intel 11th generation Core processor and IntcAudioBus.sys 10.29.0.5152 or 10.30.0.5152IntcAudioBus.sys

Checked 2026.09.05Read guide ↗

▦Windows 11Investigating

Desktop Background Turns Solid Black After KB5120998

Custom desktop background does not load and becomes solid black

Windows 11 25H2/24H2 (OS build 26100.9278, KB5120998 or later)KB5120998

Checked 2026.09.05Read guide ↗

▦WindowsTroubleshooting guide

Use Startup Repair When Windows Will Not Start

Windows won't start

Windows 11 / Windows 10WinRE

Checked 2026.09.05Read guide ↗

▦Windows 11 DisplayTroubleshooting guide

An external monitor is not detected or shows no image in Windows 11

No image appears after connecting HDMI or DisplayPort

Windows 11

Checked 2026.09.05Read guide ↗

▦Windows 11 Power and SleepTroubleshooting guide

Windows 11 does not wake from sleep or immediately sleeps again

Keys or the mouse cannot wake the PC

Windows 11

Checked 2026.09.05Read guide ↗

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