Intel SST Driver Causes a Blue Screen During the Windows 11 24H2 Upgrade

Affected products and symptoms

Product

Windows 11

Versions and conditions

Windows 11 24H2, device equipped with Intel 11th generation Core processor and IntcAudioBus.sys 10.29.0.5152 or 10.30.0.5152

Error codes and identifiers

IntcAudioBus.sys10.29.0.515210.30.0.515251876952

Symptoms

• Blue screen error occurs on Windows 11 24H2
• 24H2 is not presented in Windows Update due to compatibility protection

Causes and conditions

Compatibility issue between Windows 11 24H2 and a specific version of the Intel Smart Sound Technology Audio Controller driver (IntcAudioBus.sys) on devices equipped with Intel 11th generation Core.

Before you start

• Check if the CPU is Intel 11th generation in [Settings] > [System] > [About]
• Prepare a backup of your recovery key and important files
• Record the manufacturer name and exact PC model number.

Step-by-step instructions

1. 01

   Check driver version

   #

   Right-click Start, open Device Manager, and check the version in System Devices > Intel Smart Sound Technology Audio Controller > Properties > Driver.

   Also check similar Intel SST items and note whether the problem version is 10.29.0.5152 or 10.30.0.5152 as indicated by Microsoft.

   Check before continuing

   Verdict: Right-click Start, open Device Manager, and check the version under System Devices > Intel Smart Sound Technology Audio Controller > Properties > Driver. Also check similar Intel SST items and note whether the problem version is 10.29.0.5152 or 10.30.0.5152 as indicated by Microsoft.

2. 02

   Check Windows Updates

   #

   If there is a compatible Intel SST driver in [Settings] > [Windows Update] > [Advanced options] > [Optional updates], apply it.

   Check the Intel SST option update and select [Download and Install]. After restarting, check [Driver updates] in the update history.

   Check before continuing

   Verdict: If there is a compatible Intel SST driver in [Settings] > [Windows Update] > [Advanced options] > [Optional updates], apply it. Check the Intel SST option update and select [Download and Install]. After restarting, check [Driver updates] in the update history.

3. 03

   Check manufacturer version

   #

   If it is not available in Windows Update, use the compatible version 10.30.00.5714 or later or 10.29.00.5714 or later from the PC manufacturer's support for the model number.

   Use verified 10.29.00.5714 or later or 10.30.00.5714 or later from the PC manufacturer's Audio/Chipset page by model number. Do not substitute a generic Intel driver.

   Official links for this step

   • Resolved issues in Windows 11, version 24H2 ↗

     Review the official requirements, screen names, and limitations for this procedure.

   • Microsoft official: Intel SST compatibility issues and compatible drivers ↗

     Check the target processor, issue version, and fixed driver requirements.

   Check before continuing

   Verdict: If it is not available in Windows Update, use the compatible version 10.30.00.5714 or later or 10.29.00.5714 or later from the PC manufacturer's support for the model number. Use verified 10.29.00.5714 or later or 10.30.00.5714 or later from the PC manufacturer's Audio/Chipset page by model number. Do not substitute a generic Intel driver.

4. 04

   Reboot and recheck the version

   #

   After restarting, check in Device Manager that the version is at or above the standard and there are no warning icons.

   Check that the version of the same controller is at or above the required version and that [Device status] is normal. Also try the audio output and microphone.

   Check before continuing

   Verdict: After rebooting, check in Device Manager that the version is at or above the standard and there are no warning icons. Check that the version of the same controller is at or above the required version and that [Device status] is normal. Also try the audio output and microphone.

5. 05

   Wait for 24H2 presentation

   #

   It may take up to 48 hours to remove Windows Update safeguards. Do not force installation assistant before Windows Update offers the upgrade.

   Safeguard removal may take up to 48 hours. Wait until 24H2 appears in Windows Update and do not work around it with ISO.

   Check before continuing

   Verdict: It may take up to 48 hours to remove Windows Update safeguards. Do not force installation assistant before Windows Update offers the upgrade. Safeguard removal may take up to 48 hours. Wait until 24H2 appears in Windows Update and do not work around it with ISO.

Check the result

• IntcAudioBus.sys is 10.29.00.5714/10.30.00.5714 or later
• Audio works and no alerts in device manager

If the problem continues

• If you cannot find a compatible version, tell the PC manufacturer the model number and current version.
• If you experience audio problems after updating, if [Restore driver] is available, restore the manufacturer's instructions.

Fix status

Resolved — Resolved by updating to a compatible Intel SST driver. Microsoft's page lists it as externally resolved and was last updated on 2025-09-26 10:10 PT.

Frequently asked questions

Official sources and dates

• Resolved issues in Windows 11, version 24H2 ↗
• Windows release health ↗
• Recovery options in Windows ↗

Source publication or resolution date: 2025-09-26. Sources checked: 2026-09-05. The check date is not the date the problem first occurred. Interface labels can vary between versions and display languages.

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