日本語
TROUBLESHOOTING NOTE

Windows 11 24H2 Stops or Crashes on Devices Using sprotect.sys

ResolvedSources checked: 2026-09-055 stepsFaultNote editorial team

What to do first

For devices with sprotect.sys 1.0.2.372/1.0.3.48903, update the bundled app to the compatible version and do not force the update until the 24H2 safeguard is removed.

Affected products and symptoms

Product
Windows 11
Versions and conditions
Windows 11 24H2 (device with sprotect.sys 1.0.2.372 or 1.0.3.48903 installed)
Error codes and identifiers
sprotect.sys1.0.2.3721.0.3.4890356318982

Symptoms

  • Device becomes unresponsive
  • I get a blue screen or black screen error
  • 24H2 is not presented in Windows Update due to compatibility protection

Causes and conditions

Compatibility issue with Windows 11 24H2 and SenseShield's sprotect.sys driver, which provides cryptographic protection. Target drivers may be bundled with multiple security/business applications.

Before you start

  • Record the encryption/security product name and version in [Settings] > [Apps] > [Installed apps]
  • Back up business data
  • Check the 24H2 compatibility information of the PC/app provider

Precautions

  • Do not delete or rename sprotect.sys alone
  • Avoid force update by avoiding safeguard ID 56318982

Tools and official pages used in this guide

Windows 11 troubleshooting sequence: Check the existence of the driver; Identify bundled apps; Update to the compatible version of the provider; Double check Windows Updates; respect protective measures
Procedure overview created by FaultNote. Read the precautions and full instructions before changing settings. Read the full steps

Step-by-step instructions

  1. 01

    Check the existence of the driver

    #

    Right-click C:\Windows\System32\drivers\sprotect.sys in Explorer and check the file version in Properties > Details.

    Record the company name, product name, and version in [Details] of the file. Even if access is denied, check the bundled app without changing ownership or deleting it.

    Check before continuing

    Verdict: Right-click C:\Windows\System32\drivers\sprotect.sys in Explorer and check the file version in Properties > Details. Record the company name, product name, and version in [Details] of the file. Even if access is denied, check the bundled app without changing ownership or deleting it.

  2. 02

    Identify bundled apps

    #

    Check [Settings] > [Apps] > [Installed apps] against internal asset information. Do not delete only the driver files.

    Check apps in order of installation date and check security/encryption software, etc. against the management ledger. If you are unsure, contact your IT administrator.

    Check before continuing

    Verdict: Check [Settings] > [Apps] > [Installed apps] against internal asset information. Do not delete only the driver files. Check apps in order of installation date and check security/encryption software, etc. against the management ledger. If you are unsure, contact your IT administrator.

  3. 03

    Update to the compatible version of the provider

    #

    Install Windows 11 24H2 compatible version from the app provider or your organization's software distribution and restart according to the instructions.

    Use only 24H2 compatible versions specified by the app provider or internally distributed. Confirm how to restore the app settings, and do not download a replacement from a generic chipset site.

    Official links for this step

    Check before continuing

    Verdict: Install Windows 11 24H2 compatible version from the app provider or your organization's software distribution and reboot according to the instructions. Use only 24H2 compatible versions specified by the app provider or internally distributed. Confirm how to restore the app settings, and do not download a replacement from a generic chipset site.

  4. 04

    Double check Windows Updates

    #

    After restarting, double check the version of sprotect.sys and open [Settings] > [Windows Update]. The safeguard may take up to 48 hours to clear.

    After restarting, check the version of sprotect.sys and application startup, and then check Windows Update once.

    Check before continuing

    Verdict: After rebooting, double-check the version of sprotect.sys and open Settings > Windows Update. The safeguard may take up to 48 hours to clear. After restarting, check the version of sprotect.sys and application startup, and then check Windows Update once.

  5. 05

    respect protective measures

    #

    Do not force it with the installation assistant or media creation tool unless 24H2 is presented.

    If 24H2 does not appear after 48 hours, reconfirm the provider's support status. Do not delete files or force updates using Installation Assistant.

    Even after 24H2 is presented, expand the scope of deployment after confirming that license authentication, encryption, and sign-in of business applications are normal. If the problem remains on the first device, send the version details to the software provider.

    Check before continuing

    Verdict: Do not force the upgrade with Installation Assistant or Media Creation Tool unless 24H2 is presented. If 24H2 does not appear after 48 hours, reconfirm the provider's support status. Do not delete files or force updates using Installation Assistant.

Check the result

  • The device is operating normally and is compatible with the app provider.
  • 24H2 is presented via Windows Update or can be operated normally with the current version

If the problem continues

  • If it is not displayed after 48 hours, check with the app provider or PC administrator.
  • If the game continues to stop or show a blue/black screen, run the support steps for the bundled app in safe mode.

Fix status

Resolved — The compatibility issue has been resolved with a new version of the compatible app, and the safeguard hold will be lifted on 2025-10-15. According to Microsoft history, resolved on 2025-10-16 19:01 PT.

Frequently asked questions

Can I delete just the driver?

I don't. Use the update instructions provided by the provider, as this may break the functionality or startup of the bundled app.

Can I manually install 24H2?

Avoid during safeguard. After installing the compatible version, wait for Windows Update to be presented.

Official sources and dates

Source publication or resolution date: 2025-10-16. Sources checked: 2026-09-05. The check date is not the date the problem first occurred. Interface labels can vary between versions and display languages.

Related troubleshooting guides

Get more from Windows 11

← Search English guides