日本語
TROUBLESHOOTING NOTE

Intermittent Starfield crashes with Adrenalin 26.8.1

Workaround availableSources checked: 2026-09-054 stepsFaultNote editorial team

What to do first

If Starfield began crashing on an RX 9000 Series GPU after installing 26.8.1, isolate the issue by reverting to AMD's recommended 26.7.1 release.

Affected products and symptoms

Product
AMD Software: Adrenalin Edition / Starfield
Versions and conditions
AMD Software: Adrenalin Edition 26.8.1, Radeon RX 9000 Series

Symptoms

  • Starfield may intermittently crash during gameplay

Causes and conditions

AMD lists this as a known issue with Adrenalin 26.8.1 on Radeon RX 9000 Series GPUs, but has not published details of the internal cause.

Before you start

  • Download 26.7.1 from AMD Support first
  • Create a restore point and record the current version and game settings
  • Confirm that Windows Update has finished

Precautions

  • Cleanup Utility removes AMD graphics and audio drivers, so the display may temporarily change
  • AMD chipset drivers are not removed
  • A laptop may require its manufacturer's driver

Tools and official pages used in this guide

AMD Software: Adrenalin Edition / Starfield troubleshooting sequence: Match the conditions; Run Cleanup Utility; Save the result; Install the earlier version
Procedure overview created by FaultNote. Read the precautions and full instructions before changing settings. Read the full steps

Step-by-step instructions

  1. 01

    Match the conditions

    #

    Confirm intermittent Starfield crashes on a Radeon RX 9000 Series GPU with Adrenalin 26.8.1.

    In AMD Software, open Settings > System and confirm 26.8.1; confirm a Radeon RX 9000 Series GPU in Device Manager and that the affected game is Starfield. If any condition differs, do not use this known issue as the reason to roll back.

  2. 02

    Run Cleanup Utility

    #

    Start AMD's official amdcleanuputility.exe and select the recommended Safe Mode run. The screen may go blank or flicker during cleanup.

    For an OEM computer, check the model's support page before choosing AMD's generic package. Switchable graphics, integrated GPUs, and handheld systems may require an OEM driver, so record the current version and keep a recovery package.

    Official links for this step

    Check before continuing

    The official AMD Cleanup Utility page or signed package opens, and its product, OS, and version requirements match this computer.

  3. 03

    Save the result

    #

    On the completion screen, choose View Report to review what was removed, then select Finish and restart.

    Close games, capture software, GPU monitoring tools, and other installers. Wait for the completion screen or a specific new error code; do not power off if the display flickers temporarily.

  4. 04

    Install the earlier version

    #

    Install the downloaded 26.7.1 package and restart.

    After restart, open Device Manager > Display adapters > the GPU > Properties > Driver and confirm the provider and version. If it is not the intended state, do not repeatedly rerun the installer; save Install.log and the latest result.

    Completion criteria: AMD Software shows 26.7.1, and you compare crash frequency with the same save and scene. If unmet, do not repeat the same operation; follow the next branch: use the restore point created by Cleanup Utility to return to the pre-cleanup state.

    Official links for this step

    Check before continuing

    Decision: install the downloaded 26.7.1 package and restart. Confirm the provider and version under Device Manager > Display adapters > the GPU > Properties > Driver; if incorrect, save Install.log and the latest result.

Check the result

  • AMD Software shows version 26.7.1
  • Crash frequency is compared using the same save and scene

If the problem continues

  • Use the restore point created by Cleanup Utility to return to the pre-cleanup state
  • If the issue persists, submit the configuration and reproduction steps through AMD Bug Report Tool

Fix status

Workaround available — The issue appears under Known Issues for 26.8.1. AMD recommends that affected users roll back to 26.7.1; the article does not identify a fixed release.

Frequently asked questions

Can I keep using 26.8.1?

No change is required on systems that do not crash. AMD presents 26.7.1 as a workaround for affected users.

Official sources and dates

Source publication or resolution date: 2026-08-20. Sources checked: 2026-09-05. The check date is not the date the problem first occurred. Interface labels can vary between versions and display languages.

Related troubleshooting guides

← Search English guides