SYMPTOM GUIDE

Apps will not start, crash or freeze

Find startup and crash guidance for Outlook, Teams, Chrome, Firefox and other apps. Check version-specific issues and follow the recovery steps for the affected app.

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Record the app version and the operation that triggers the crash.
Check applicable known issues if the problem began after an update.
Review the effect on stored data before resetting a profile.

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Guides for this symptom 27

General troubleshooting guides are distinct from reports of a known issue affecting a specific version. Check the conditions in each article.

▤AMD Software: Adrenalin Edition / StarfieldResolved

Intermittent Starfield crashes from Adrenalin 26.8.1 are fixed in 26.9.1

Starfield may intermittently crash during gameplay

Affected: AMD Software: Adrenalin Edition 26.8.1, Radeon RX 9000 Series / Fixed in: 26.9.1

Checked 2026.09.06Read guide ↗

◫Mozilla FirefoxTroubleshooting guide

Firefox crashes or displays text and page elements incorrectly

Firefox crashes

Firefox Desktop (general Mozilla support procedure; no specific version)

Checked 2026.09.05Read guide ↗

◫Google ChromeTroubleshooting guide

Isolate GPU-related Chrome crashes, freezes, or startup failures

Chrome crashes

Chrome for computer (general Google support procedure; no specific version)

Checked 2026.09.05Read guide ↗

◫Classic Outlook for WindowsResolved

Outlook 2024/2021 LTSC crashes when opening email from Viva Engage and similar services

Classic Outlook crashes when opening email sent by Viva Engage, Viva Insights, Yammer, Power Automate, or similar services

Known crash examples: Outlook 2024 LTSC 16.0.17932.20700 and 2021 LTSC 16.0.14334.20440. Check installation against the Office update history: the May 12, 2026 builds are 17932.20776 for LTSC 2024 and 14334.20670 for LTSC 2021.Event 1000

Checked 2026.09.12Read guide ↗

◫Classic Outlook for WindowsTroubleshooting guide

Start Classic Outlook in safe mode to identify an add-in conflict

Outlook does not start, remains at Processing, or crashes while sending or receiving

Outlook for Microsoft 365 / Outlook 2024 / 2021 (Classic)

Checked 2026.09.05Read guide ↗

◫Google Chrome for computerTroubleshooting guide

Isolate Chrome “Aw, Snap! / Out of Memory” errors by testing load and extensions

A page crashes because memory is exhausted, or a tab cannot load

Chrome for Windows/macOS (general procedure)Aw, Snap!

Checked 2026.09.05Read guide ↗

◫Microsoft Word for WindowsTroubleshooting guide

Word: Start in Office Safe Mode

Crashes on normal startup

Word for Microsoft 365 / 2024 / 2021 / 2019 / 2016winword /safe

Checked 2026.09.05Read guide ↗

◫Microsoft Excel for WindowsTroubleshooting guide

Excel: Start in Office Safe Mode

Stop at startup

Excel for Microsoft 365 / 2024 / 2021 / 2019 / 2016excel /safe

Checked 2026.09.05Read guide ↗

▤NVIDIA Control Panel / NVIDIA DCH Display DriverTroubleshooting guide

NVIDIA Control Panel is missing or will not open

NVIDIA Control Panel is missing even after driver installation

Windows 10 version 1803 build 17134 or later; NVIDIA DCH DriverDCH

Checked 2026.09.05Read guide ↗

◫Steam ClientTroubleshooting guide

Fix Steam's Failed to Start Game (Missing Executable) error

Launching a game reports a missing executable

Steam Client for Windows (no specific release)Failed to Start Game

Checked 2026.09.05Read guide ↗

◫Steam ClientTroubleshooting guide

Repair Steam crashes or missing content by verifying game files

The game crashes during play

Steam Client (Windows / macOS / Linux; no specific release)

Checked 2026.09.05Read guide ↗

◫Steam ClientTroubleshooting guide

Clear Steam's download cache when downloads or game startup stall

A game download will not start or finish

Steam Client (no specific release)

Checked 2026.09.05Read guide ↗

◫Epic Games LauncherTroubleshooting guide

Verify missing or damaged game files in Epic Games Launcher

The game cannot find required files or directories and will not launch

Epic Games Launcher for Windows / macOS (no specific release)LS-0014

Checked 2026.09.05Read guide ↗

◫Mozilla FirefoxTroubleshooting guide

Fix Firefox “already running” or profile-in-use errors

Firefox says it is already running after exit

Firefox DesktopFirefox is already running but is not responding

Checked 2026.09.05Read guide ↗

◫Classic Outlook for WindowsTroubleshooting guide

outlook.exe /resetnavpane: use it when Outlook will not open

Outlook window cannot open

Outlook for Microsoft 365/2024/2021Cannot start Microsoft Outlook

Checked 2026.09.11Read guide ↗

◫Visual Studio CodeTroubleshooting guide

Use VS Code Extension Bisect to isolate freezes or abnormal behavior

Typing or saving becomes unstable after adding extensions

VS Code desktop

Checked 2026.09.05Read guide ↗

◫Rocket League / Epic Games LauncherTroubleshooting guide

Rocket League unable to verify files in Epic Games: what to do

Unable to verify Rocket League files in Epic Games Launcher or cannot find Verify

Rocket League installed through Epic Games Launcher on a Windows PC; Steam and console procedures differ.

Checked 2026.09.11Read guide ↗

◫Minecraft for Windows / Minecraft LauncherTroubleshooting guide

Minecraft GAME_MISSING: checks before reinstalling Bedrock

Minecraft Launcher displays Error Code: GAME_MISSING instead of opening the game

Minecraft Launcher cannot open Minecraft for Windows (Bedrock) on a Windows PC. Keep this separate from Java Edition mod or exit-code problems.GAME_MISSING

Checked 2026.09.11Read guide ↗

▤Epic Games LauncherTroubleshooting guide