SYMPTOM GUIDE

Installation and license activation failures

Diagnose driver, Windows feature and Office installation or activation errors. Check product support and account requirements before modifying the installation.

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Guides for this symptom 23

General troubleshooting guides are distinct from reports of a known issue affecting a specific version. Check the conditions in each article.

▤AMD Software: Adrenalin Edition / Smart Access MemoryInvestigating

Smart Access Memory becomes disabled after installing Adrenalin 26.8.1

AMD Smart Access Memory may become disabled after driver installation

AMD Software: Adrenalin Edition 26.8.1, Windows 10

Checked 2026.09.05Read guide ↗

◫Microsoft 365 / Office for WindowsTroubleshooting guide

Office: Fix an “Unlicensed Product” Activation Error

License warning appears

Microsoft 365 Apps / Office 2024 / 2021 / 2019 / 2016Unlicensed Product

Checked 2026.09.05Read guide ↗

◫Microsoft StoreTroubleshooting guide

Microsoft Store: Fix App Download and Update Failures

The download or installation does not progress

Windows 11 / Windows 10wsreset.exe

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

AMD Software Error 182: graphics driver installation stops

AMD graphics are detected, but installation is cancelled

Windows 10 / 11; AMD Software Installer (no specific release)Error 182

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

AMD Software Error 184: unsupported operating system

The installer exits with Unsupported Operating System

Windows; AMD Software Installer (no specific release)Error 184

Checked 2026.09.05Read guide ↗

▤AMD Software Installer / Auto-Detect and Install ToolTroubleshooting guide

AMD Software Error 195: cannot access required web resources

Installation stops because required web resources cannot be accessed

Windows; AMD online installer (no specific release)Error 195

Checked 2026.09.05Read guide ↗

▤AMD Software: Adrenalin EditionTroubleshooting guide

AMD Software Error 1603: troubleshoot the general installation error

AMD Software package installation ends with a general error

Windows; AMD Software Installer (no specific release)Error 1603

Checked 2026.09.05Read guide ↗

▤NVIDIA App / GeForce DriverTroubleshooting guide

NVIDIA App fails to install a graphics driver

A driver update in NVIDIA App fails

Windows 10 / 11; GeForce Driver (no specific release)Installation failed

Checked 2026.09.05Read guide ↗

◫GitHub DesktopTroubleshooting guide

Fix GitHub Desktop Authentication failed or Bad credentials

Push or clone authentication fails

GitHub Desktop for Windows and macOSBad credentials

Checked 2026.09.05Read guide ↗

◫Mozilla ThunderbirdTroubleshooting guide

Fix Thunderbird when receiving works but sending mail fails

Mail downloads, but sending fails

Thunderbird Desktop on Windows, macOS, and LinuxSMTP

Checked 2026.09.05Read guide ↗

◫Minecraft for Windows / Minecraft LauncherTroubleshooting guide

Minecraft GAME_MISSING: checks before reinstalling Bedrock

Minecraft Launcher displays Error Code: GAME_MISSING instead of opening the game

Minecraft Launcher cannot open Minecraft for Windows (Bedrock) on a Windows PC. Keep this separate from Java Edition mod or exit-code problems.GAME_MISSING

Checked 2026.09.11Read guide ↗

▤Intel GraphicsTroubleshooting guide