Troubleshooting articles 8 / 8

144 articles covering known issues and general troubleshooting. Search by product or symptom to narrow the list.

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▦Windows SandboxTroubleshooting guide

Disable networking and clipboard sharing in Windows Sandbox

Disable networking and clipboard sharing in Windows Sandbox.

Windows 11 (confirm the edition and hardware requirements for the feature)WSB

Checked 2026.09.05Read guide ↗

▦Windows SMB clientTroubleshooting guide

An SMB share repeatedly asks for credentials or returns access denied

An SMB share repeatedly asks for credentials or returns access denied.

Windows 11 (confirm the edition and hardware requirements for the feature)0x80070035

Checked 2026.09.05Read guide ↗

▦Windows network discoveryTroubleshooting guide

Shared computers do not appear under Network in File Explorer

Shared computers do not appear under Network in File Explorer.

Windows 11 (confirm the edition and hardware requirements for the feature)SMB

Checked 2026.09.05Read guide ↗

▦Windows mapped drivesTroubleshooting guide

A mapped network drive cannot reconnect after sign-in

A mapped network drive cannot reconnect after sign-in.

Windows 11 (confirm the edition and hardware requirements for the feature)0x80070043

Checked 2026.09.05Read guide ↗

▦Remote DesktopTroubleshooting guide

Remote Desktop NLA rejects credentials

Remote Desktop NLA rejects credentials.

Windows 11 (confirm the edition and hardware requirements for the feature)NLA

Checked 2026.09.05Read guide ↗

▦Remote DesktopTroubleshooting guide

Remote Desktop is not listening on TCP port 3389

Remote Desktop is not listening on TCP port 3389.

Windows 11 (confirm the edition and hardware requirements for the feature)0x204

Checked 2026.09.05Read guide ↗

▦Windows HelloTroubleshooting guide

Windows Hello PIN is unavailable or must be reset

Windows Hello PIN is unavailable or must be reset.

Windows 11 (confirm the edition and hardware requirements for the feature)0x80090016

Checked 2026.09.05Read guide ↗

▦Windows Storage SpacesTroubleshooting guide

Storage Spaces reports a warning or degraded state

Storage Spaces reports a warning or degraded state.

Windows 11 (confirm the edition and hardware requirements for the feature)Degraded

Checked 2026.09.05Read guide ↗

▦Windows Print SpoolerTroubleshooting guide

A print job remains stuck on Deleting

A print job remains stuck on Deleting.

Windows 11 (confirm the edition and hardware requirements for the feature)Spooler

Checked 2026.09.05Read guide ↗

▦Windows USB power managementTroubleshooting guide

USB devices repeatedly disconnect after idle or sleep

USB devices repeatedly disconnect after idle or sleep.

Windows 11 (confirm the edition and hardware requirements for the feature)Code 43

Checked 2026.09.05Read guide ↗

▦Windows power managementTroubleshooting guide

Hibernate is missing from the power menu

Hibernate is missing from the power menu.

Windows 11 (confirm the edition and hardware requirements for the feature)powercfg

Checked 2026.09.05Read guide ↗

▦Windows optional features / DISMTroubleshooting guide

Adding a Windows optional feature fails because source files are missing

Adding a Windows optional feature fails because source files are missing.

Windows 11 (confirm the edition and hardware requirements for the feature)0x800f081f

Checked 2026.09.05Read guide ↗

▦Windows InstallerTroubleshooting guide

Resolve Windows Installer error 1618: another installation is running

Resolve Windows Installer error 1618: another installation is running.

Windows 11 (confirm the edition and hardware requirements for the feature)1618

Checked 2026.09.05Read guide ↗

▦Windows InstallerTroubleshooting guide

Windows Installer error 1601: service cannot be accessed

Windows Installer error 1601: service cannot be accessed.

Windows 11 (confirm the edition and hardware requirements for the feature)1601

Checked 2026.09.05Read guide ↗

◫Adobe Acrobat / Acrobat ReaderTroubleshooting guide

Acrobat PDFs will not print, print blank, or show garbled text

A PDF looks readable on screen but prints blank

Acrobat / Acrobat Reader on Windows 11. These steps use the desktop app, not a browser's built-in PDF print dialog.

Checked 2026.09.12Read guide ↗

◫Adobe Acrobat / Acrobat ReaderTroubleshooting guide

Acrobat cannot save a PDF: access denied or permission errors

Saving a PDF reports access denied or insufficient permission

Acrobat / Acrobat Reader on Windows 11. Windows Security instructions apply when the relevant Microsoft Defender feature is in use.

Checked 2026.09.12Read guide ↗

◫Classic OutlookTroubleshooting guide

Outlook cannot preview PDF, Word, or Excel attachments

PDF, Word, or Excel attachments will not preview

Classic Outlook for Microsoft 365 / 2024 / 2021 on Windows 11. New Outlook uses different menus and preview behavior.

Checked 2026.09.12Read guide ↗

◫Rocket LeagueTroubleshooting guide

Rocket League cannot connect to Epic Online Services or servers

Rocket League cannot communicate with Epic Online Services

Rocket League for PC on Windows 11. Console time and network settings require that platform's official instructions.Error 71

Checked 2026.09.12Read guide ↗