SYMPTOM GUIDE

Wi-Fi, network and file synchronization problems

Diagnose internet connection, OneDrive sync and network printing problems. Separate a device-wide connection failure from an error in one application.

Choose the right starting point

  1. Check whether all apps or only one app cannot connect.
  2. Record the error or sync icon state.
  3. Protect unsynced files before resetting network or sync settings.
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Guides for this symptom 17

General troubleshooting guides are distinct from reports of a known issue affecting a specific version. Check the conditions in each article.

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