Diagnose internet connection, OneDrive sync and network printing problems. Separate a device-wide connection failure from an error in one application.
General troubleshooting guides are distinct from reports of a known issue affecting a specific version. Check the conditions in each article.
◫Microsoft OneDrive for WindowsTroubleshooting guide
Synchronization remains stopped for a long time, a sync error persists, or error 0x80070194 appears
OneDrive desktop sync app for Windows0x80070194
◫Microsoft OneDrive / SharePointTroubleshooting guide
Name has sync error
OneDrive for Windows (for personal/work/school use)Invalid file name
◫Microsoft OneDriveTroubleshooting guide
OneDrive reports that its storage is full
Personal and work or school OneDrive; Windows sync app and web
◫Microsoft OneDriveTroubleshooting guide
Only blue-cloud files fail to open
OneDrive for Windows
◫Microsoft OneDriveTroubleshooting guide
0x8007016a appears on move, delete, or open
OneDrive for Windows0x8007016a
◫DiscordTroubleshooting guide
No Route, RTC Connecting, or ICE Checking never completes
Discord desktop and browser appsNo Route
◫OBS StudioTroubleshooting guide
Dropped Frames increases and stream playback breaks up
OBS Studio on Windows, macOS, and Linux
▤Steam Client / Steam CloudTroubleshooting guide
The operation fails with Unable to sync.
Steamsupported Windows / macOS / LinuxUnable to sync
▦Windows SandboxTroubleshooting guide
Disable networking and clipboard sharing in Windows Sandbox.
Windows 11 (confirm the edition and hardware requirements for the feature)WSB
▦Windows network discoveryTroubleshooting guide
Shared computers do not appear under Network in File Explorer.
Windows 11 (confirm the edition and hardware requirements for the feature)SMB
▦Windows mapped drivesTroubleshooting guide
A mapped network drive cannot reconnect after sign-in.
Windows 11 (confirm the edition and hardware requirements for the feature)0x80070043
▦Windows Print SpoolerTroubleshooting guide
A print job remains stuck on Deleting.
Windows 11 (confirm the edition and hardware requirements for the feature)Spooler
◫Adobe Acrobat / Acrobat ReaderTroubleshooting guide
A PDF looks readable on screen but prints blank
Acrobat / Acrobat Reader on Windows 11. These steps use the desktop app, not a browser's built-in PDF print dialog.
▦WindowsTroubleshooting guide
Displays as offline even though the power is on
Windows 11 / Windows 10
▦WindowsTroubleshooting guide
The expected network does not appear in the Wi-Fi list
Windows 11 / Windows 10
▦Windows Device ManagerTroubleshooting guide
A network, audio, USB, or other device does not work
Windows 11 / Windows 10Code 10
▦Windows 11 Date and TimeTroubleshooting guide
The clock is off by minutes or hours
Windows 110x80072F8F