PC Reset or Recovery Fails After KB5063875

Affected products and symptoms

Product

Windows

Versions and conditions

Windows 11 23H2/22H2 (Targeted by KB5066189 in this record. The same symptoms were also reported in other Windows 10 and LTSC editions, but the corrective update to be applied differs depending on the OS)

Error codes and identifiers

KB5063875KB506618922621.5768

Symptoms

• Settings > System > Recovery > Reset this PC fails
• Recovery using Fix problems with Windows Update fails
• RemoteWipe CSP reset fails

Causes and conditions

Occurs after applying the August 2025 Windows security update KB5063875. Microsoft's public information does not indicate any further technical cause.

Before you start

• Record 23H2/22H2 and OS build in [Settings] > [System] > [About]
• Check for KB5063875 and subsequent KBs in Windows Update > Update history
• Back up important files. Do not perform a reset for confirmation purposes

Step-by-step instructions

1. 01

   Confirm target

   #

   Treat this as the known issue only if Windows 11 23H2/22H2 and KB5063875 is applied and either [Reset this PC], [Fix problems using Windows Update], or RemoteWipe fails.

   Open winver with Win+R and record the Windows 11 version and OS build. Check for KB5063875 in [Settings] > [Windows Update] > [Update history] and back up important files to another medium before retrying the recovery.

   Check before continuing

   Verdict: Treat this as the known issue only if Windows 11 23H2/22H2 and KB5063875 is applied and either [Reset this PC], [Fix problems using Windows Update], or RemoteWipe fails. Open winver with Win+R and record the Windows 11 version and OS build. Check for KB5063875 in [Settings] > [Windows Update] > [Update history] and back up important files to another medium before retrying the recovery.

2. 02

   Check for fix updates

   #

   Run [Settings] > [Windows Update] > [Check for updates]. Install KB5066189 or a subsequent cumulative update that includes it when offered.

   KB5066189 is an out-of-band update on August 19, 2025 that resolved this issue. Select [Download and install], and then click [Restart now] after completion.

   Check before continuing

   Verification: Run [Settings] > [Windows Update] > [Check for updates]. Install KB5066189 or a subsequent cumulative update that includes it when offered. KB5066189 is an out-of-band update on August 19, 2025 that resolved this issue. Select [Download and install], and then click [Restart now] after completion.

3. 03

   Use Catalog only when necessary

   #

   For 23H2/22H2 devices that cannot obtain the update through the normal channel, search for KB5066189 in the Microsoft Update Catalog and select only the packages whose x64/Arm64 and OS match.

   In the Catalog, check [Product], architecture, and update date, and retrieve only KB5066189 that matches 23H2/22H2 of the actual device. Do not select a package for another build based on guesswork.

   Official links for this step

   • Microsoft Update Catalog: KB5066189 ↗

     Only if Windows Update does not offer it, select KB5066189, which matches the OS and architecture of the device.

   Check before continuing

   Verdict: For 23H2/22H2 devices that cannot obtain the update through the normal channel, search for KB5066189 in the Microsoft Update Catalog and select only the packages whose x64/Arm64 and OS match. In the Catalog, check [Product], architecture, and update date and retrieve only KB5066189 that matches 23H2/22H2 of the actual device. Do not select a package for another build based on guesswork.

4. 04

   Reboot and confirm application

   #

   After restarting, check the update history to confirm success. Go to Settings > System > Recovery and confirm that the recovery options appear. Start the reset only when the user actually needs recovery.

   Check that KB5066189 or the subsequent cumulative update is now marked as "Installed successfully" in Update History. Do not start Reset this PC just to confirm.

   Check before continuing

   Verdict: After restarting, check the update history to confirm success. Go to Settings > System > Recovery and confirm that the recovery options appear. Start the reset only when the user actually needs recovery. Check that KB5066189 or the subsequent cumulative update is now marked as "Installed successfully" in Update History. Do not start Reset this PC just to confirm.

Check the result

• KB5066189 and later are displayed normally in the update history
• Recovery settings screen opens without error and displays options
• The mere opening of the recovery screen does not confirm the success of the entire reset process. Perform an actual reset only when necessary, after making backups and other preparations.

If the problem continues

• Do not use KB5066189 for another OS, check the Release Health and Windows Update of the relevant OS
• If actual recovery is necessary for business purposes and it still fails, save the failure time and screen and contact the administrator.

Fix status

Resolved — Resolved with out-of-band update KB5066189. Microsoft records that it was resolved on 2025-08-19 14:00 PT.

Frequently asked questions

Official sources and dates

• Resolved issues in Windows 11, version 23H2 ↗
• Windows release health ↗
• Recovery options in Windows ↗

Source publication or resolution date: 2025-08-19. Sources checked: 2026-09-05. The check date is not the date the problem first occurred. Interface labels can vary between versions and display languages.

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